![]() ![]() Team email management tools have become crucial for the success of email customer service. ![]() However, when multiple people are trying to read, manage, and reply to customer conversations, things can quickly spiral. The power of simple yet efficient email is incredible and can determine the quality of your customer support. 3 different ways to create a shared email account ClientFlow was created for service teams and is an all-in-one tool for managing client communication and current projects.īy combining a shared inbox with a project management tool, there’s less siloed data and more transparency in your agents’ tasks, helping with overall efficiency. These features, along with mobile iOS and Android apps and 50+ third-party integrations, are included in all Help Scout plans, providing a real bang for your buck.įor those looking for a project management feature outside of the Gmail realm, ClientFlow may be a good alternative. Teams can also offer live chat support through Beacon or build out a knowledge base using Docs. Help Scout also offers pre-built performance reports and tags, helping teams better pinpoint why customers are reaching out, where the team is excelling, and where there are areas for improvement. This is great for knowledge sharing amongst team members, and it helps lower key business metrics like time to first response and first contact resolution. Team members can create shared email templates to resolve conversations even more quickly and thoroughly. Teams can automatically assign incoming emails using workflows, use saved replies to answer frequently asked questions, and avoid sending customers duplicate replies with collision detection.Īlong with help team administration tools, Help Scout offers great email functionality at the conversation level. Help Scoutīest shared inbox software for customer support.Īs part of its all-in-one help desk software, Help Scout offers a shared inbox that's designed for customer support teams. ![]() 9 great tools for creating a shared email accountĪlthough the following tools won’t automatically create a great customer experience, they can provide the structure and systems that allow your team to consistently improve your service. Using a dedicated tool is also a much more secure way of email sharing and allows a bit more control over team data.īelow, we’ll explore the various types of shared email accounts and offer nine tools to consider if you're looking to improve your team's ability to collaborate while sharing emails. While it's possible to create a team inbox by sharing the login credentials for a single email address with multiple team members, most teams opt to use a specialized tool that offers more advanced collaboration features. A shared email account is a single shared email address, often something like or that is used by multiple members of a team or company to send and receive email from a central inbox. ![]()
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